Dear Trade Customers,
Thank you for contacting us regarding your interest in Steelmate products.
If you wish to become a wholesaler or retailer of Steelmate product, or to become a memeber, if you wish to find out how and where to buy our products, or if you have any questions about our products, please fill in the form below, and we will strive to reply your email within 2 working days.
Thank you, and we look forward to hearing from you soon!
Carmate Electronics Pty Ltd
407/480 Pacific Hwy, St Leonards
NSW 2060, Australia
Email: sales@steelmate.com.au
Dear Customer (End User),
To ensure your query is processed quickly, please provide the correct product model number (if not sure, please provide relevant images of the product), where you purchased the product from and when you purchased the product.
For purchasing replacement parts, you can inquire your reseller or us directly to check if we have the parts availble. We may not stock parts for products that are obsolete and products we did not sell. Unless the parts are truly obsolete, we can order parts for you from the main factory.
For 386M related inquiries, please check out this helpful link first:
http://www.steelmate.com.au/g/1264150/386m-central-locking-system-help.html
For Alarm remote replacement & parts, we only stock 838G line. Most other alarms are obsolete for 3 years+. Available stock:
838G remote available at Jaycar:
https://www.jaycar.com.au/spare-remote-for-steelmate-car-alarm/p/LA9009
T8209 remote (note: NOT T8209S, limited qty)
988W remote (limited qty)
Remote charger (square or round tip, limited qty)
Battery ICPP43/12/33 (used to replace rechargeable battery on 898G remote, limited qty)
For product repairs and warranty, please provide proof of purchase from Carmate Electronics Pty Ltd. If you purchased from another reseller, please contact them for their warranty terms and customer service (including eBay purchases).
IMPORTANT: Please note we are unable to provide services for products that are not checked by and sold through us.
Thank you for your cooperation,
Carmate Electronics Pty Ltd
407/480 Pacific Hwy, St Leonards
NSW 2060, Australia
Email: sales@steelmate.com.au
